2014 Ky. RT. 825
Hager Hill, KY. 41222
How much do you charge for Shipping?
Will you ship international?
Can I get more quantity of an item?
Can I have an applique special made?
How soon do you ship?
How do I apply the appliques?
How can I receive coupons and sale information?
What Can I do with an Applique?
What is your return policy?
I removed items from my shopping cart and can not add them back again what can I do?
Why do I need an RA # to return an item?
Do you have Customer Service by Telephone?
How to lower out of stocks on your order?
Do you sale Wholesale?
How much do you charge for Shipping? top
When only purchasing one item the shipping charge on Most items is 3.99 for U.S., 12.99 for Canada and International. Shipping will most of the time cap at the flat rate envelope price. However, when ordering many small items it is possible that your shipping charge will cap at the box price because our shopping cart is set up by the number of items/units you purchase.
U.S. flate rate envelope 6.99-7.99
International or Canada flat rate envelope 32.99
International orders are hard to estimate on shipping charges. Prices are subject to change in cases where orders can not fit in a flat rate envelope. We will then invoice you for additional shipping charges. (Envelopes hold many appliques, to need a box it would be a rather large or bulky order.)
Our shopping cart only offers first class or express mail to international customers. If you prefer priority you can leave a message on your order. If you have paid enough shipping we will send it priority. If not we would have to send you a paypal money request for the additional charge. Our envelopes hold many items and there is a flat rate price for an envelope. It would be a lot of items before you would reach a box price.
If your shipping charge seems too high, we could possibly send an extra item of your choice, just leave us a message on your order. (Message must be left on the order) Please do not email us your request because we ship orders very quickly.
Please know that it is not our desire to overcharge you on shipping. It is very difficult to estimate the cost of your shipping unless we know the weight of your order. These prices are an estimate of our prices. If your shipping seems to high
Postal Service Delivery times for international:
First Class 1-8 weeks, However most orders arrive within 1-2 weeks
Priroity 6-10 business days (not guaranteed)
Express 5 Business days (not guaranteed)
We can not guarantee international packages because they can be held in customs.
This depends on your country.
When your international order ships we will send you a tracking number. We can only track this package as long as it is in the United States. After it leaves the United States Please make note that we have no tracking with USPS at that time.
Will you ship international? top
Yes we will ship international but we can not be responsible for any customs fees due. Any orders returned to us because customer did not want to pay custom fees will not be refunded.
Please note that international packages do take longer to arrive and can be held in customs.
We can not be responsible for lost or stolen packages. If this is a concern we can insure your package at your request. We ship first class USPS international for smaller orders and priority flat rate for larger orders.
We do hope to continue to ship international but please be patient and understand that sometimes packages do get held in customs and this can delay delivery times. Please allow 2-8 weeks for delivery though most orders will arrive within 2 weeks. We ship USPS only. Please allow time for your package to arrive before contacting us about your order.
We appreciate all orders and thank each of you.
Can I get more quantity of an item? top
Most appliques yes we have more quantity available please email for total quantities needed. We can also order most appliques for you.
Can I have an applique special made? top
Yes we can have sequin and rhinestone appliques or trims made for you but only if you are interested in purchasing in bulk. This takes a few weeks and does require a min. of 30-50 pcs. depending on the item.
We do not customize appliques. We purchase in bulk so changing the size is not possible without a bulk order.
How soon do you ship? top
Under normal conditions all orders are processed within 24-48 hours. Most orders paid before 11:00 pm EST will ship the same day.
How do I apply the appliques? top
All of our appliques are sew on. Some of our appliques are also iron on Appliques.
Most appliques you can glue on.
If the back of the applique has a plastic like feel that is a little shiny then it is iron on also.
This backing is not to be taken off if you are sewing the applique on.
In our store we have a pressure sensitive glue available that allows you to remove the applique from the garment for easy washing. This glue will allow you to get more use of your appliques and everyone seems to love it!
Most appliques with item number beginning with XR, JB or TS are Hot Fix Iron on Appliques unless they are metal back embellishments.
How can I receive coupons and sale information? top
We ask that each of our customers sign up for our Newsletter because we do send out customer appreciation coupons. We do not send out a lot of emails so you will not receive a lot of junk mail from Glory's House.
What Can I do with an Applique? top
Embellish anything with an applique. Some examples: Clothing, crafts, flip flops, hats, purses, pillows, picture frames, beach bags, towels, lampshades, costumes, evening pageant gowns, and wedding dresses. Turn Appliques into ornaments, magnets, brooches, pins, or hair bows. To apply an applique Simply Sew or glue on.
Rhinestone embellishments are a great way to decorate wedding cakes.
Our rhinestone appliques make beautiful bridal sashes, headbands and hair bows.
Belly Dancers and ice skaters love our applique to bling up their costumes.
Appliques can be used in all your craft and sewing projects and make the job a lot easier.
What is your return policy? top
Return Policy For Merchandise Credits Only. We no longer issue Refunds on returns.
At Glory’s House we are confident that you will be completely satisfied with the quality of the items that you purchase. We do our best to describe every item as carefully as we can. However if for Any reason you are not satisfied with your order you may return your order within 28 days of purchase for a Merchandise Credit Only. We do not issue refunds on returned merchandise. We do not except exchanges however you can use your merchandise credit to purchase any other items for which you would like to exchange.
I removed items from my shopping cart and can not add them back again what can I do? top
Our shopping cart is set up to hold any items you add to your cart for 30 minutes. This gives you time to shop and purchase the items you have added to your cart not allowing someone else to purchase them also. The shopping cart is saving them for you. If you remove the items from your cart you will need to wait about 30 minutes before they will be available for someone to purchase. We are very sorry for this inconvenience but it is necessary to set up our shopping cart this way to help keep our inventory under control.
Why do I need an RA # to return an item? top
We no longer request an RA number. We are accepting returns for merchandise credit only.
All Returns must have an order number included.
Please include A copy of your invoice with the return.
If you do not have a copy of your invoice include the exact name on the order and let us know which store you purchased from to help us locate your order.
Please put your order number on the outside of your package.
Our Restocking Fees are as follows:
Store credits ~ 5 percent restocking fee will apply, minus shipping.
We no longer except Returns for Refund
Do you have Customer Service by Telephone? top
Please call 606-226-6655 for customer service. Please wait up to 72 hours for a response to your voicemail. We can be reached faster via email.
How to lower out of stocks on your order? top
Inventory Control Update: Because we do carry low inventory on many of our items, to see our correct inventory for each item, it may be neccesary to refresh your page before adding an item to your cart. Doing so just before you hit the add to cart button will update our inventory for the item on that page.
Please note: If you add an item to your cart do not remove that item unless you are sure you do not wish to purchase it because our shopping cart is holding that item for you for 30 minutes and you will not be able to add the item back to your cart for this period of time if there is not enough inventory available. Please do not try to order more than what is available or you will have the same issue.
Do you sale Wholesale? top
We are not a wholesale company. We try to keep our retail prices as low as we possibly can. It is our desire to help you establish your smaller business by offering low quantity at a reasonable price.
In order for us to be a wholesale company we would have to raise our retail prices.
However if you are interested in ordering in bulk of 50 pieces per style and color we may be able to give a small discount depending on the item.
For inquiries on bulk orders you can email us.